Customer Service Operator (Toll Booth)

Contract: Fixed term contract (9 months)

Location: Hessle, Hull, HU13 0JG

Salary: £11.59 per hour

Hours of work: Various shifts available – 

Saturday 7am to 6pm (8.5 hours)

Saturday 11am to 9pm (8.5 hours)

Sunday 7am to 3pm (7 hours)

Alternate Saturday/Sunday 2pm to 10pm (7 hours)

Benefits:

  • Local Government Pension Scheme (LGPS)
  • Life Assurance (as a member of the pension scheme)
  • 25 days holiday plus bank holidays (pro-rata to contracted hours)
  • Toll concession when commuting to/from work from the South Bank
  • Discount on East Riding & North Lincolnshire leisure and fitness facilities
  • Cycle to Work Scheme 

Exciting Opportunity 

We are looking for a dedicated individual to join the team here who embodies our core values: 

Health and safety is paramount – we strive to create a safe environment for all. Unique, and More than a bridge – we are an icon of the region and a symbol of connectivity, and community. The best at what we do – continually improving to meet the needs of our users and stakeholders. Everyone matters – we are committed to fostering a supportive and inclusive workplace. Resourceful and innovative – if this is you and you are ready to contribute to our success, we would love to hear from you. Join us and be part of something exceptional!

Our Operations team is looking for an enthusiastic individual to join our dynamic team on a fixed-term basis. This role is perfect for anyone who is looking for a customer facing position and enjoys interacting with customers. As well as acting as ambassador for the Humber Bridge the successful postholder will be responsible for:

  • Providing a courteous and efficient service to all customers by correctly classifying vehicles and collecting the relevant tolls.
  • Opening/closing of booths using appropriate lane control signs whilst overseeing the classification of vehicles in accordance with the toll schedule. 
  • Provide help and advice to customers on breakdowns, traffic and other requests of information in a prompt and respectful manner.
  • Comply with security and health & safety procedures at all times to protect colleagues and members of the public on the toll plaza.

For more information on this fantastic opportunity please click here for the job description/person specification.  Please note due to legal obligations this job role is for individuals aged 18+. If you feel you have the right skills and would like to join the Humber Bridge team then please send your CV and covering letter to peopleteam@humberbridge.co.uk by 12pm on Friday 4th October.