Contact us

Get in touch with us!

Let us know how we can help.

The Humber Bridge Offices are open Monday to Friday, 8am – 4pm, and can be reached directly on 01482 647161.

For Unpaid Toll queries, please be aware that our current response time is within 45 days. For all other enquiries, we will come back to within 7-10 days.

You may also find an answer to your query via our Frequently Asked Questions.

Please note: Our staff should be treated with courtesy and respect, all unacceptable behaviour (we do not tolerate swearing, shouting, demeaning and offensive language) demonstrated during calls/correspondence will result in the termination of communications if necessary. 

Contact Name *

Email Address *

Landline Phone Number

Mobile Phone Number

Reason For Query *SelectAfter Hours Bicycle/Pedestrian Commute RequestConcessionsEvents QueryHumberTagReport a ProblemUnpaid TollsCustomer Services General QueryOther

After Hours Bicycle/Pedestrian Commute Request

Our footpaths close at 9pm daily. Currently we permit only essential work related commutes across our footpaths whilst they are closed. All requests will be reviewed by our Operations Team. You will receive a response once your request has been reviewed. Requests are granted on a case by case basis.

Which way do you commute? *

• Southbank to Northbank
• Northbank to Southbank

What is the name of the organisation you work for? *

What days of the week do you commute *

• Monday
• Tuesday
• Wednesday
• Thursday
• Friday
• Saturday
• Sunday
• No Set Day (Various Depending on Shifts)

What time do you travel to work using the bridge? (Approx what time would you cross the bridge) *

What time do you travel from your work using the bridge? (Approx what time would you cross the bridge) *

By submitting this information you confirm that we can contact you using the details provided only regarding this matter *

• Yes

Concessions

Query Type *SelectNew ApplicationRenew Exisiting ConcessionQuery

Concession Type

Concession Type *SelectPrivately OwnedMotability

Privately Owned Concession Customer Details

Name of Disabled Person (if different to previous)

Contact Number (if different to previous)

Vehicle Registration Number *

Address *

Address Line 1

Address Line 2

City

State / Province / Region

Postal Code

Date of birth *DD12345678910111213141516171819202122232425262728293031/MM123456789101112/YYYY202420232022202120202019201820172016201520142013201220112010200920082007200620052004200320022001200019991998199719961995199419931992199119901989198819871986198519841983198219811980197919781977197619751974197319721971197019691968196719661965196419631962196119601959195819571956195519541953195219511950194919481947194619451944194319421941194019391938193719361935193419331932193119301929192819271926192519241923192219211920

Photocopy of your PIP/Entitlement Summary with Current Years Date *

Click or drag a file to this area to upload.

Photocopy of Registration Document (V5 Log Book- second-page showing taxation class: Disabled) *

Click or drag a file to this area to upload.

Message (Optional)

I understand the exemption may only be used whilst the disabled person is in the car. *

• I Agree

Motability Concession Customer Details

Name of Disabled Person (if different to previous)

Contact Number (if different to previous)

Vehicle Registration Number *

Address *

Address Line 1

Address Line 2

City

State / Province / Region

Postal Code

Date of birth *DD12345678910111213141516171819202122232425262728293031/MM123456789101112/YYYY202420232022202120202019201820172016201520142013201220112010200920082007200620052004200320022001200019991998199719961995199419931992199119901989198819871986198519841983198219811980197919781977197619751974197319721971197019691968196719661965196419631962196119601959195819571956195519541953195219511950194919481947194619451944194319421941194019391938193719361935193419331932193119301929192819271926192519241923192219211920

Photocopy of your Contract Hire Agreement (all 3 pages) *

Click or drag files to this area to upload. You can upload up to 3 files.

Message (Optional)

I understand the exemption may only be used whilst the disabled person is in the car. *

• I Agree

Events Query

For more information on Events at the Humber Bridge please see here .

Message *

Other

Question *

HumberTag

HumberTag Account Number

Message *

Customer Services General Query

Vehicle Registration Number

HumberTag Account Number

Message *

Report A Problem

Area of Problem *SelectBridgeEstate

Estate

This is for non-urgent problems and maintenance defects only. To report an urgent problem on the Humber Bridge, our Control Team is available on 01482 647161 24 hours a day, 7 days a week.

Location *SelectCoach ParkHub Car ParkLorry ParkMain Car ParkSouthbound Car ParkToilet BlockWellbeing HubOther

If Other, Please Specify Where

Include What3words or other location data (Optional)

When Did You See This Problem? (Include approximate time) *

Date

Time

Message (provide as much detail of the problem as possible) *

Bridge

This is for non-urgent problems and maintenance defects only. To report an urgent problem on the Humber Bridge, our Control Team is available on 01482 647161 24 hours a day, 7 days a week.

Location *SelectEast WalkwayWest WalkwayRoad (Hessle to Barton)Road (Barton to Hessle)Other

If Other, Please Specify Where

Include What3words or other location data (Optional)

When Did You See This Problem? (Include approximate time) *

Date

Time

Message (provide as much detail of the problem as possible) *

Vehicle Registration Number *

Date of Crossing

Message *

Unpaid Tolls

Vehicle Registration Number *

Date of Crossing

Unpaid Toll Reference Number (if known)

Message *

Privacy Notice *

• I have read the Privacy Policy and understand how my data will be used and processed.

Submit