In November 2021 we announced that in the next few years, we would be making major changes to our current tolling system with the intention of installing a whole New Tolling System (NTS). With a new system, we would be able to improve the customer experience and revolutionise how payments are taken.
In the next step towards achieving this, The Humber Bridge Board has now appointed industry-leading US company Neology to install and maintain the new tolling system.
The new system will see the bridge go fully booth-free for the first time in its 43-year history, with payments being made through a new website and mobile app.
As part of the project, a scheme similar to Payzone will also be launched enabling people to pay cash at key locations across the region, although cash will not be taken at the Humber Bridge or the Humber Bridge offices.
Please note that as the project is still ongoing, updates will be published on the website and our social media channels as soon as they become available.
Please see below for the key milestones:
- 23rd November 2021: Announcement of Humber Bridge to go booth-free
- March to April 2022: Appointment of a specialist Toll consultant.
- April to September 2022: We worked with the Toll consultant and other specialists to produce the tender documents and the search began for a suitable supplier
- January 2024: Neology appointed as Contractor to deliver New Tolling System
FREQUENTLY ASKED QUESTIONS
Our intention is to revolutionise how our customers cross the bridge and pay their tolls. The proposed new Free-Flow system will be quicker, more reliable, and result in a smoother overall experience. This will benefit the region by further opening it up to travel and trade.
The New Tolling System is currently under consultation and the status of the HumberTag will be part of the discussion. Any changes to the service provided will be thoroughly communicated.
We are seeking to improve the experience for all bridge users. This will involve implementing a new website which makes payments easier to process, as well as k providing other convenient ways to pay – including an app.
As part of the project, a scheme similar to Payzone will also be launched enabling people to pay cash at key locations across the region, although cash will not be taken at the Humber Bridge or the Humber Bridge offices.
The New Tolling System will increase requirements for back-office staff, meaning those currently working in the toll booths will be offered the opportunity to apply for new roles.