The 10% toll discount shows separately on your account. If you log into your Tag account and click the ‘View Transactions’ button, you will see a list of all of the crossings you have made. On this screen it will simply show the toll tarif your vehicle comes under – £1.50 for a car (for example).
The discount is shown on a separate tab on this screen – ‘Charges/Deductions’. You will see an amount for the discount (£0.15 for a car, £1.20 for an HGV, etc) with a date and time that corresponds with your crossing.
Replacement brackets can be obtained from the manned toll booths. There is no charge for this.
In the event of the loss of your Tag, please contact the Customer Service Team by using the Contact Form.
No – HumberTags are vehicle registration specific; they cannot be switched to a vehicle with a different registration than the one registered with us. To do so would result in violations being incurred.
If you need to change the registration which is associated to the Tag, for example, you have changed vehicles, then you will first need to inform the Customer Service team (via the Contact Form) and await confirmation of the change.
Yes – In order for the Tag to be picked up by the sensors on the Humber Bridge. Fitting instructions are provided when you receive your Tag.
There is currently a global shortage of microchips which has affected the manufacture of all electrical items, including the Tags we use. This means that our Tag supply chain has also been affected. We are continuing to work with our suppliers, but are informed that our most recent order will be significantly delayed as a result of this global shortage.
Therefore, in order to minimise the impact on our customers, and as a temporary measure, we have made some changes to our system that will allow our customers to use the freeflow Tag Lane, once your vehicle has been successfully added to your HumberTag account.
Please note this temporary change to the system will NOT allow you to use the toll booths – if you drive to a Toll Booth without a fitted Tag in your vehicle, payment will be required via debit/credit card.
HumberTag will be dispatched in due course, however, whilst you are awaiting your HumberTag(s) you are able to use the Tag Lane, providing your account has the necessary funds.
We would ask you not to make contact with the Customer Services Team for an update on the timescale for sending out a Tag, but would like to reassure you that a Tag will be processed and issued in due course.
Our system is not designed for high numbers of motorists without a Tag to use the Tag Lanes. If you do not have a HumberTag, you must stick to using the toll booth lanes, or apply for a HumberTag.
We have already increased the window for payment from 24 hours before lockdown to 72 hours now, and that is where it will remain.
However, the Tag Lane is for tag users only. If you do not have a HumberTag, you must stick to using the toll booth lanes, or apply for a HumberTag.
If someone really doesn’t have the means to pay, we would encourage them to ring our Customer Services team (01482 647161) and we will work with them to find the best way to take payment.
The vast majority of Humber Bridge users make payments via card or using a HumberTag. This reflects a prevailing trend of moving towards a cashless society as a whole.
In recent months we have also announced plans to change the existing Toll system to a Free Flow Toll system with a new website and more ways for customers to pay the toll for crossing the bridge. This will also include an option for those customers who prefer not to pay online. We will be providing further updates on this project in due course on our website and via social media.
