There is currently a global shortage of microchips which has affected the manufacture of all electrical items, including the Tags we use. This means that our Tag supply chain has also been affected. We are continuing to work with our suppliers, but are informed that our most recent order will be significantly delayed as a result of this global shortage.
Therefore, in order to minimise the impact on our customers, and as a temporary measure, we have made some changes to our system that will allow our customers to use the freeflow Tag Lane, once your vehicle has been successfully added to your HumberTag account.
Please note this temporary change to the system will NOT allow you to use the toll booths – if you drive to a Toll Booth without a fitted Tag in your vehicle, payment will be required via debit/credit card.
HumberTag will be dispatched in due course, however, whilst you are awaiting your HumberTag(s) you are able to use the Tag Lane, providing your account has the necessary funds.
We would ask you not to make contact with the Customer Services Team for an update on the timescale for sending out a Tag, but would like to reassure you that a Tag will be processed and issued in due course.